Calls answered. Routine work moved forward. People stay in control.

Automated phone agents answer from verified knowledge, qualify enquiries, check availability, book routine work, and hand uncertainty to your team. Connected operations software turns every conversation into a traceable task, record, approval, or handoff.

Map one call or workflow Test live prototype lab

CAPABILITY BREAKDOWN

Engineered for certainty, not hallucination.

01 / Reception

Inbound & After-Hours Handling

24/7 polite, zero-wait call answering with mandatory EU AI Act identity disclosure and high-fidelity low-latency streaming audio.

Natural multilingual conversation (PL / EN)
Approved FAQ answers with strict source citation
After-hours emergency severity triage

02 / Orchestration

Schedule & Availability Sync

Direct integration with Google Calendar, Outlook, and studio booking systems for real-time conflict-free slot holds.

Zero-risk 15-minute provisional soft holds
Automated reschedule negotiation
SMS & Email verification dispatch

03 / Governance

Approval Queues & Audit Logs

Consequential business decisions (pricing quotes, contract modifications, final bookings) pause for human review with immutable logs.

One-click supervisor approval dashboards
Full turn-by-turn source & entity provenance
Automated exception routing & live transfer

GOVERNANCE & POLICY FRAMEWORK

The 4-Tier Authority Matrix

We never sell black-box "autonomous employees." Every operational action is classified into one of four deterministic permission tiers before deployment.

Permission Tier	Operational Scope	Execution Trigger	Human Oversight
Tier 1: Automated	FAQ resolution from approved sources, checking calendar availability, 15-min soft slot holds, lead intake logging.	Caller intent verified against approved knowledge embeddings.	Audited asynchronously; zero human intervention required during call.
Tier 2: Caller-Confirmed	Submitting specific appointment requests, contact detail verification, language preference switching.	Explicit affirmative verbal response from caller ("Yes, please proceed").	Logged with transcript snippet; caller receives direct verification code.
Tier 3: Human-Approved	Final calendar booking commit, billing modifications, quote commitments, custom agreements, cancellations.	Enqueued to supervisor dashboard with structured rationale and diff.	Paused until explicit 1-click confirmation by human coordinator.
Tier 4: Prohibited	Disclosing internal credentials, executing unverified payment charges, unsolicited outbound marketing, bypassing gates.	System-level hard blocks; non-executable by LLM runtime.	Immediate incident flag raised; session terminated or transferred.

NEXT STEPS

Show me the call or process your team repeats.

We will map your repeated phone inquiries or back-office tasks into a governed, permission-checked workflow prototype.

Map your workflow