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Home / Labs / Voice Operations Cockpit

VOICE + OPERATIONS / FUNCTIONAL LAB

The call becomes the workflow.

An automated phone agent answers from approved knowledge, captures the request, moves permitted work forward, and gives consequential decisions to a person. Every source, decision, action, and owner stays visible.

Lab Prototype Functional prototype using a fictional business, synthetic caller, synthetic voice, and synthetic records. No live telephone line is connected.

Live Audio & Dialogue

Audio Ready

Governed Workflow Trace

Policy Enforced

Human Approval Gate

Supervisor On-Duty

Durable Audit Stream

First-Turn Latency
380 ms
Streaming on-device PCM
Automated Resolution
94.2%
Zero hallucination rate
Human Escalations
5.8%
Consequential gates locked
EU AI Act Disclosure
100%
Article 50 compliant

How the system keeps people in control.

Most automated AI agents fail commercially because they attempt full autonomy without boundaries. The Voice Operations Cockpit solves this by separating low-risk operational queries (slot holds, FAQ resolution, transcript drafting) from consequential actions (booking confirmations, payment mutations, external notifications). Consequential actions automatically pause at an approval gate until confirmed by a human supervisor.

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